Use the form below to reach us about technical support, billing, sales or a partnership. Requests are read by the people who build and run the pricing worker, not by an outsourced first line — so a detailed report about an advertisement that stopped updating gets a technical answer, not a script.
Connection errors, an advertisement that stopped updating, a price that looks wrong, or anything where the automation is not behaving as configured. Include your exchange, the advertisement number and the approximate time — that is usually enough to find the exact worker cycle in the logs.
Questions about your subscription, plan limits, invoices, refunds or switching between plans. Payment provider issues are handled here too — do not send card details, they are never needed and never requested.
Volume pricing for desks running many advertisements, exchange integrations we do not cover yet, and partnership enquiries.
Suspected vulnerabilities go through the coordinated disclosure process rather than this form, so they reach the right people immediately.
Most support requests fall into a handful of situations that are already documented in detail. If your question is one of these, the help center will answer it immediately instead of in the next business day:
Reporting a suspected vulnerability? Please use the coordinated disclosure process instead of this form. For what we collect and how long we keep it, see the privacy policy.