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Refund Policy

Last updated: April 10, 2026

1. Introduction

This Refund Policy explains when and how users may request a refund for subscriptions or purchases related to the Pilotbot Service provided by LLC Gekko Tehnology Thailand.

2. General Refund Rule

Users may request an unconditional refund within 24 hours of the original purchase.

3. Eligibility Window

The 24-hour refund window begins at the time the initial purchase is successfully completed. Requests submitted after this window has elapsed will not be eligible for a refund under this Policy.

4. How to Request a Refund

Users may request a refund by:

  • using the payment platform tools where available,
  • contacting support through designated support channels,
  • emailing [email protected].

5. Processing of Refunds

Approved refunds will be processed through the applicable payment provider or original payment method where possible. Refund timing may depend on payment processor procedures and banking systems. The Company is not responsible for delays caused by payment processors or banks.

6. Effect of Refund on Access

Once a refund is approved or completed, access to the Service may be suspended or terminated and the subscription may be cancelled.

7. Abuse Prevention

We reserve the right to investigate suspected abuse of the Refund Policy and to take appropriate action, including limiting future access or refusing future purchases where permitted by law.

8. Renewals and Recurring Billing

The 24-hour unconditional refund applies to the initial purchase only. Renewal charges are generally non-refundable. If you believe a renewal was processed in error, please contact us at [email protected] promptly.

9. Non-Waiver

This Refund Policy does not waive any rights or obligations set out in the Terms of Service or required under applicable law.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

LLC Gekko Tehnology Thailand
Email: [email protected]

Related policies: Terms of Service · Privacy Policy · Cookie Policy · Acceptable Use Policy