Order Chat — Letting the AI Handle P2P Conversations
What Pilotbot's Dialog feature does: the AI conducts the chat inside a P2P order following your instructions, so buyers get fast, consistent replies.
Pilotbot Team
Author
Every P2P order comes with a chat — the buyer asks where to pay, when the release will happen, and so on. Pilotbot's Dialog feature lets the AI handle that conversation for you, following instructions you set, so buyers get fast, consistent answers even when you're not at your desk.
What It Does
Inside a P2P order, the AI can read the buyer's messages and reply on your behalf, according to the guidance you give it — for example how to share payment details, how to confirm receipt, and the tone to use. It's there to take the repetitive back-and-forth off your plate while keeping your process consistent.
You Set the Instructions
The Dialog behaviour is configured through the AI agent, just like your pricing strategies. You give the agent a dialog instruction — what the AI should say and do in an order chat — and it follows that. Because you write the instruction, the replies match how you want to communicate with buyers.
You Stay in Control
- The AI works from your instructions — it doesn't improvise your policies.
- It handles the conversation; you remain the merchant behind the order.
- You can adjust the dialog instruction any time by talking to the agent again.
Why Use It
- Faster replies — buyers aren't left waiting, which helps orders complete smoothly.
- Consistency — every buyer gets the same clear, correct information.
- Less busywork — you're freed from typing the same answers over and over.