How to reset security check

Published date

Introduction

Two-Factor Authentication

Please contact our support team via the contact form on our website. To verify your identity, you will need to provide the following information:

  • Video guide Video instruction for 2FA setup
    • Contact email
    • Publication date
    • Video purpose

    Video note

  • Security history Security change history

After setting up 2FA

Phone verification

Contact our support team via the contact form, providing your email and reason for the request. You will need to provide:

  • Phone ID
  • Phone numbers
  • Phone screenshots

After phone confirmation

Email title

This process requires enhanced security measures. Contact our support team via the contact form and be prepared to provide:

  • ID photos
  • Selfie
    • Old email
    • New email
    • Email date
    • Disclaimer
  • Screenshots

Note